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Driven by Growth, Powered by Partnership

At One Outsource, our mission is to provide innovative end-to-end business process solutions for our clients' every need. Our experienced team has been dedicated to delivering client success every day, for over 20 years.

We are the same, but better.

One Outsource Group

20+ Years of Delivering What We Promise

From our first client call in 2003 to today's complex digital transformations, every milestone represents our commitment to client success. Our history shows how we have evolved, adapted, and grown—always staying ahead of what businesses need to compete globally.
2003

The Story Begins

Lorenzo "Butch" Villamor founded One Outsource with 5 employees to provide dedicated telemarketing services for multinational banks in the Philippines, launching what would become two decades of trusted client partnerships.
2005

Early Growth

From 3 clients in 2003, OODC expanded to serve 15 restaurants with a team of 75 contact center specialists. We quickly earned recognition as the "Contact Center of Choice" for quick service restaurants seeking to expand customer service availability nationwide.
2012

Strategic Expansion and Partnership

We expanded into knowledge process outsourcing, bringing specialized analytical expertise to our service portfolio. Our strategic partnership with CLFG further strengthened our ability to deliver comprehensive solutions and marked a new chapter in our growth story.
2013

Celebrated Our 10th Year and First Million Customer Interactions

We celebrated ten years of customer service excellence and reached our first one million unique customer interactions, demonstrating our expanded omni-channel capabilities and commitment to seamless client experiences.
2015

Tech and Retail Expansion

We established One Outsource Retail Solutions (OORS) as our retail technology arm, providing data and connectivity solutions to both business and consumer markets. With a team of 150 professionals, this expansion demonstrated our commitment to digital transformation innovation.
2023

20 Years and Going Strong

We marked two decades of service with over 300 successful projects delivered across recruitment, compliance, software development, and managed services.
2025 and Beyond

The Story Continues

Today, One Outsource serves clients in the Philippines, APAC, and North America, maintaining 95% client satisfaction and 85% employee retention while preparing for continued growth and innovation.

Lorenzo Villamor

Founder and CEO

Our leadership team combines decades of industry expertise with a proven track record of building and scaling successful offshore operations. Founded by a visionary leader with over 40 years of experience, One Outsource has assembled a management team that understands both the strategic challenges of global expansion and the operational excellence required to deliver results.

Our management team represents the perfect blend of industry veterans and innovative thinkers. Each member of our leadership brings specialized knowledge in their respective domains—from talent acquisition and compliance to technology innovation and client success. This depth of expertise enables us to anticipate challenges, adapt to evolving market needs, and consistently deliver solutions that drive measurable business outcomes for our clients.

Our Core Values

Guided by Principles. Driven by Purpose.

At OODC, our core values guide how we work, lead, and grow. Integrity, excellence, accountability, innovation, and collaboration are the foundation of our culture and success.

Responsible Innovation

We create and implement solutions that are ethical, sustainable, and aligned with long-term impact—for our clients, teams, and communities.

Unconditional Giving

Our commitment to serve with generosity—offering time, effort, and value without expecting anything in return, to uplift our clients, colleagues, and community.

Open and Authentic Communication

We foster honest, transparent dialogue—creating a culture of trust, clarity, and mutual respect in everything we do.

Accountability and Response-ability

We take ownership of our actions and are ready to respond with integrity, adaptability, and a commitment to meaningful outcomes.

Purposive Learning

Our commitment to continuous growth—actively seeking knowledge and experiences that align with our goals and drive purposeful improvement.

Our Core Values

The IGOAL Values Behind Our Success

We believe in doing business the right way, with our core values defining how we work with our partners, our clients, our community and our teammates.

Responsible Innovation

We embrace new ideas and technologies while carefully considering their impact on our clients, team, and community.

Unconditional Giving

We contribute our best efforts, knowledge, and support without expecting anything in return, creating value that goes beyond transactions.

Open and Authentic Communication

We embrace new ideas and technologies while carefully considering their impact on our clients, team, and community.

Accountability and Response-ability

We take ownership of our commitments and respond proactively to challenges, ensuring reliable outcomes for our clients.

Purposive Learning

We continuously develop our skills and knowledge with clear intent, focusing on growth that directly benefits our work, our community, and our clients’ success.

+

Years in Business

%

Staff Retention

%

Legal Compliant

%

Client Retention
ISO-Level Processes
IPO Certified
GDPR Certified Systems

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Built on trust. Driven by results.
Contact Us
(+639) 1718-54036 131 Tordesillas St cor Bautista St Salcedo Village, Makati City Philippines 1227 more@oodc.com.ph
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